Terms

Last update: 12/10/2025

Welcome to Donut.vn (“Donut”, “we”, “our”, or “us”).

These Terms of Service (“Terms”) govern your access to and use of our website, applications, and services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms.

1. Description of the Services

Donut provides a cloud-based platform that helps businesses:

  • Manage customer data and interactions
  • Communicate with customers across multiple channels (e.g. chat, messaging platforms)
  • Organize conversations, tickets, and customer profiles
  • Support internal teams collaborating on customer service and sales

The Services are designed for business and organizational use.

2. Eligibility and Accounts

  • You must be at least 18 years old to use the Services.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account or team workspace.

You agree to provide accurate and complete information when creating an account.

3. Team and Workspace Usage

When using Donut for teams or organizations:

  • You are responsible for managing users, roles, and permissions within your workspace
  • Team members may access customer data based on assigned permissions
  • You must ensure that all team members comply with these Terms and applicable laws

Donut is not responsible for internal misuse of access by your authorized users.

4. Customer Data and Content

4.1 Ownership

  • You retain ownership of all customer data, messages, and content you upload or process using the Services.
  • Donut does not claim ownership of your data.

4.2 License to Operate

You grant Donut a limited license to process your data only for the purpose of providing the Services.

4.3 Responsibility

You are responsible for:

  • Having lawful rights and customer consent to collect and process data
  • Ensuring your use of the Services complies with privacy and data protection laws

5. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable laws or regulations
  • Infringe intellectual property or privacy rights
  • Transmit malware, spam, or harmful code
  • Harass, abuse, or harm others
  • Attempt to gain unauthorized access to systems or data

We reserve the right to suspend or terminate accounts that violate these rules.

6. Third-Party Integrations

The Services may integrate with third-party platforms (such as messaging or social platforms).

  • Your use of third-party services is subject to their own terms and policies
  • Donut is not responsible for changes, outages, or limitations imposed by third parties

7. Fees and Subscription (If Applicable)

  • Some features may require a paid subscription
  • Fees, billing cycles, and payment terms will be disclosed before purchase
  • All fees are non-refundable unless otherwise stated

We reserve the right to change pricing with prior notice.

8. Data Security and Availability

We take reasonable measures to protect data and system availability.
However, we do not guarantee that the Services will be uninterrupted or error-free.

You acknowledge that:

  • Internet and third-party platform failures may affect service availability
  • Data loss may occur due to factors beyond our control

9. Suspension and Termination

We may suspend or terminate your access if:

  • You violate these Terms
  • Your use poses a security or legal risk
  • Required by law or authorities

You may stop using the Services at any time.

10. Intellectual Property

  • Donut owns all rights to the platform, software, branding, and documentation
  • You may not copy, modify, or redistribute our materials without permission

11. Disclaimer of Warranties

The Services are provided “as is” and “as available”.
We disclaim all warranties, including implied warranties of merchantability or fitness for a particular purpose.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Donut shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you in the last 12 months

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Vietnam, unless otherwise required by applicable law.

14. Changes to These Terms

We may update these Terms from time to time.
Continued use of the Services after changes means you accept the updated Terms.

15. Contact Information

If you have questions about these Terms, please contact us:

Donut.vn
Email: [email protected]
Website: https://donut.vn