Privacy Policy

Last updated: 12/10/2025

Welcome to Donut.vn (“Donut”, “we”, “our”, or “us”).
We are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, applications, and services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

  • Name, email address, phone number
  • Company or business information
  • Account login credentials
  • Messages, inquiries, or support requests you send to us

1.2 Information Collected Automatically

  • IP address, browser type, device information
  • Pages visited, usage data, and interaction logs
  • Cookies and similar tracking technologies

1.3 Data from Integrated Platforms

When you connect third-party platforms (such as Facebook Pages or other messaging channels), we may receive:

  • Page or channel identifiers
  • Messages and conversation content
  • User display names and profile IDs (as permitted by the platform)

We only collect data that is necessary to provide our Services.

2. How We Use Your Information

We use your information to:

  • Provide and operate our Services
  • Manage user accounts and authentication
  • Enable omnichannel customer communication (chat, inbox, CRM features)
  • Respond to inquiries and provide customer support
  • Improve system performance, security, and user experience
  • Comply with legal and regulatory obligations

We do not sell personal data to third parties.

3. How We Share Information

We may share your information only in the following cases:

  • With service providers who support our infrastructure (hosting, storage, analytics)
  • With integrated platforms, based on your explicit authorization
  • When required by law or legal process
  • To protect our rights, users, or system security

All partners are required to protect your data and use it only for agreed purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and access controls
  • Encrypted communication (HTTPS)
  • Limited internal access based on roles

Your data is stored only as long as necessary to provide the Services or comply with legal requirements.

5. Cookies and Tracking Technologies

We use cookies to:

  • Maintain login sessions
  • Understand usage behavior
  • Improve website functionality

You can control or disable cookies through your browser settings. Some features may not function properly without cookies.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent for data processing
  • Request data portability

To exercise these rights, please contact us using the information below.

7. Third-Party Links and Services

Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

8. Children’s Privacy

Our Services are not intended for children under 13.
We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle data, please contact us:

Donut.vn
Email: [email protected]
Website: https://donut.vn